At Suguna Roti, we are committed to ensuring your orders are delivered promptly and efficiently. Please review our shipping policy to understand our delivery timelines and processes.
1. Delivery Timelines
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Within the City: Orders within the same city are delivered within 1 business day from the date of order confirmation.
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Outside the City: Orders outside the city are delivered within 3-4 business days, depending on the destination and courier service.
2. Shipping Charges
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Shipping charges, if applicable, will be clearly mentioned at the time of order placement.
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Free shipping may be available on select products or promotional offers, subject to terms and conditions.
3. Order Tracking
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Once your order is dispatched, you will receive a confirmation email or SMS with tracking details.
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You can use the tracking number provided to monitor the status of your delivery.
4. Delivery Address
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Please ensure the delivery address provided is accurate and complete. Suguna Roti will not be responsible for delays caused by incorrect or incomplete addresses.
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If you wish to change the delivery address after placing an order, contact us immediately at info@sugunarotis.com or 8520932346. Changes may not be possible if the order has already been dispatched.
5. Delivery Delays
While we strive to meet our delivery timelines, delays may occur due to unforeseen circumstances, such as weather conditions, natural disasters, or transportation issues. We will notify you promptly if your delivery is delayed.
6. Undeliverable Packages
If a package is returned to us due to the recipient’s unavailability, incorrect address, or other issues, we will contact you to arrange a re-delivery. Additional charges may apply for re-shipping.
7. Contact Us
If you have any questions or concerns about our shipping policy, please contact us:
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Address: 2-99/A, Damodar Rao Godowns, Mattu Guda, Thatti Annaram, Ranga Reddy, Telangana, 500068
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Mobile: 8520932346
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Email: info@sugunarotis.com