At Suguna Roti, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to assist you with refunds and returns.

1. Eligibility for Returns

Due to the perishable nature of our products, returns are not accepted once the packaging has been opened. However, if there is a major issue with the product, such as a manufacturing defect or quality concern, we will offer a replacement.

2. Reporting an Issue

To report an issue:

  1. Contact us within [4 hours] of receiving your product at info@sugunarotis.com or call us at 8520932346.

  2. Provide your order details, proof of purchase, and evidence of the issue (e.g., photos or videos).

  3. Our team will review your complaint and guide you on the next steps.

3. Replacement Policy

If your issue is approved:

  • We will replace the defective or damaged product at no additional cost.

  • Replacement requests must meet the following criteria:

    • The product must not have been consumed or used excessively.

    • The issue must be reported promptly and verified by our team.

4. Non-Returnable Items

The following items are not eligible for return:

  • Opened or partially consumed food products.

  • Products that are damaged due to misuse, negligence, or improper storage after delivery.

5. Refund Policy

Refunds are not applicable due to the nature of our products. Only replacements will be provided for eligible issues.

6. Late or Missing Replacements

If you have not received your replacement within the specified timeframe:

7. Changes to This Policy

We reserve the right to update or modify this policy at any time. Changes will be posted on this page with an updated effective date.

8. Contact Us

If you have any questions or concerns regarding our Refund and Return Policy, please contact us:

  • Address: 2-99/A, Damodar Rao Godowns, Mattu Guda, Thatti Annaram, Ranga Reddy, Telangana, 500068

  • Mobile: 8520932346

  • Email: info@sugunarotis.com

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